We currently only ship to the UK. The delivery times vary depending on
your chosen shipping method. Express shipping can take 1-2 business days
and standard shipping can take can take 2-4 business days.

We currently offer Royal Mail, Evri, Yodel and DPD for orders up to 2kg.

For orders from 2-5kg we offer DPD, Evri and Yodel. For orders above 5kg we offer DPD.

With this particular DPD service, the courier will attempt the deliver once.
If nobody is at home to collect the order, the courier will take the
parcel to your nearest DPD pick up shop.
I would highly recommend
downloading the DPD app so that you can keep track of your order and
make changes if necessary, such as requesting your order to be left in a
safe place.

In the rare event that your package is lost in transit, please allow a
couple of days before contacting us. It is not uncommon for delays to
occur within the postal and courier services.

In the unlikely even that your order is lost in transit, please allow us some time to
investigate this with the courier before proceeding with a reshipment or
refund. There has been many occasions when the parcel has been
delivered after we have actioned one of these.

Please be mindful
that this is down to the postal or courier service and not us, but we
will always get the issue resolved in one way or another.

Yes, as long as the order hasn't already been shipped, we can either amend or cancel the order for you this end.

If you are amending your order and there is a difference to the new order
value, we will either refund any difference owed to you, or an invoice
will be sent via email that you can click on and pay the difference
prior to shipment. You can contact us at sales@jonssupplements.co.uk to arrange this.

You will receive a shipment confirmation email within 24 hours of
your order confirmation email. A tracking link will be included in your
shipment confirmation email.

If you don't receive an order
confirmation email, please check your spam folder and add us to your safe email list. This will ensure that you receive all emails from us moving forward.

Please note: Tracking numbers don't automatically work as soon as they have been assigned. Please wait 24 hours before attempting to track it. The tracking only works after it has been scanned at the depot and assigned to its route.

We sell a full range of sports and health supplements from leading brands. Whatever your goal is, we have a product to suit it.

Can can find some very useful information in our Blog Posts